SHIPPING POLICY

You will received the product at the shipping address around 10 open days. We use DPD carrier to assure the best delivery at your place. As soon as the product leave the factory, you will received by email the tracking link to follow the sending.

RETURN & EXCHANGE POLICY

In case of you have changed your mind about your purchase, or if you are  dissatisfied with the product. You will received a straightforward refund following the 15 days of the reception of the product at the factory.

Please follow this procedure : 

1. Send us a email at this address email : product@hok.world to inform that you will send back the product : Mention :

- Invoice number

- Name 

- Reference of the product that you will send back.

2. Send the product back, following 7 days of the reception.

Send at this address in a good packaging same as you received it: 

HOK

Ninovestraat 106

9600 Renaix

Belgium

3. You will received your payment back following 15 days of the reception of the product at the factory.

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